Frequently Asked Questions
About Llama Carlos
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Llama Carlos is a virtual clinic in Spanish that helps you take care of your health from home.
It's easy, safe, and at prices you can afford.
We offer medications and treatments like Semaglutide, BPC-157, NAD+, and more — all with medical supervision.
Here we take care of you.
We are a team of licensed healthcare professionals.
We love helping people live longer and feel good.
Our founder, Charlie Ferrell, created Llama Carlos to help communities that often don't receive the attention they deserve.
About the products
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We currently offer:
- Semaglutide
- Phentermine
- BPC-157
- NAD+
- Methylene Blue
- Calm Heart (cardiovascular support)
- Gentle Cleanse (digestive support).
Yes. After purchasing, you'll fill out a medical form and have a video appointment with a licensed healthcare professional.
That person will make sure the treatment is safe and right for you.
When you complete your form, our medical team will review it and, during your appointment, provide you with a personalized recommendation.
Shipping and delivery
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Once your appointment is over and the treatment is approved, we'll prepare your order and ship it within 2 to 4 business days.
We are currently available in California and Arizona, with plans to expand soon.
Yes. You will receive a tracking number via email as soon as your package ships.
About medical visits
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We use a secure platform. You'll receive a link to choose a time and speak with a licensed professional from your phone or computer.
You can reschedule your appointment free of charge if you do so 48 hours in advance. If you miss your appointment and don't notify us, you may have to pay for another appointment.
Payments and memberships
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- $30/month
Membership includes special pricing, community content, and tools to help you take care of your health.
Yes, the monthly plan can be canceled at any time.
No. We do not issue refunds for products already shipped or for inquiries already made.
Safety and Legality
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Yes. All medications are prescribed by licensed healthcare professionals in the United States.
Yes, when used under medical supervision. Therefore, each person completes a medical form and has a consultation before receiving treatment.
Of course. We follow HIPAA laws and use secure platforms to protect your medical and personal information.
About the community
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As a member, you will have access to:
- Recipes and nutritional support.
- Educational videos.
- Wellness tracking tools.
- Exclusive content for members.
- Updates and tips
- exclusives on products.
When you log in to your account, you'll see a "Members Only" section with all your videos and resources.
Still have questions?
We're here to help. Write to us at hola@llamacarlos.com or use the contact form at the bottom of this page.